At Declan Trails, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our Refund & Return policy below.
1. Returns
If you are not satisfied with your purchase, you can request a return within 7 days of receiving the product. The item must be unused, in its original packaging, and in the same condition as you received it. Please make sure the product is intact and unopened.
2. Process for Returns
To initiate a return, please contact us via our “Contact Us” page with the following details:
- Your order number
- The product you wish to return
- A reason for the return request
We will review your return request and provide you with instructions on how to proceed. The return shipping cost will be covered by the customer.
3. Refunds
Once we receive the returned product and confirm that it meets the conditions, we will process your refund. Since we only accept cash on delivery as a payment method, the refund will be processed via the same method, in the form of cash to the address you provide. Please note that the refund process may take up to 14 business days.
4. Non-Returnable Items
Certain items are non-returnable, including:
- Products that have been used or damaged
- Products that are missing parts or packaging
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately through the “Contact Us” page. We will work to resolve the issue by either offering a replacement or a refund.
6.Contact Us
If you have any questions or concerns regarding our Refund and Returns policy , feel free to contact us at [email protected].